At Arandia Law Firm, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you interact with our services, including through SMS, phone calls, our website, and other communication methods. Our legal services include consultation and representation in immigration and criminal cases.

1. Information We Collect
   We may collect the following types of information from you:
   • Profile Information: Name, phone number, email address, address, and date of birth.
   • Sensitive Data: Legal information related to immigration or criminal cases, such as arrest or deportation history, past case details, and information about how you entered the United States.
   • Tracking and Cookies: We use Google Analytics and similar technologies to track visitor interactions on our website. Cookies may be used to improve user experience and analyze website performance.
2. How We Use Your Information
   The data we collect is used for the following purposes:
   • Communication: To send appointment reminders, legal updates, and other notifications.
     • SMS Notifications: By opting into SMS, you agree to receive notifications. Message volume may vary from 1 to 1500 messages, and message/data rates may apply based on your mobile provider. You can opt out at any time by replying “STOP” or via our Contact Us page.
     • Donations: We do not currently solicit donations via SMS.
   • Service Improvement: To enhance our customer service and legal offerings.
   • Legal and Compliance: To verify case types, determine if we can offer services, and comply with legal regulations.
   • Case Assessment: To assess if legal protections apply to you under relevant laws.
3. Call Recording Policy
   As part of our commitment to quality service, Arandia Law Firm records certain phone calls for the following purposes:
   • Case Management: To accurately summarize case details by revisiting discussions and capturing key information.
   • Dispute Resolution: Recordings provide a reference in case of any disagreement about what was communicated, ensuring clarity in our interactions.
   • Fee Transparency: To ensure there is no misunderstanding, we use recordings to remind clients of all communicated fees, including our legal fees, USCIS fees, and third-party costs.
   • Legal Protection: Recordings serve as a safeguard to document advice and warnings provided to clients, ensuring compliance with legal and professional standards.
   • Training and Quality Assurance: We review call recordings internally to train staff and enhance the quality of our services.
4. Data Sharing Practices
   • No Third-Party Sharing: We do not share your personal information with third parties unless required by law.
   • Third-Party Service Providers: We work with trusted providers such as Microsoft (for CRM services using Dynamics 365), Twilio, and RingCentral (for messaging). Microsoft handles sensitive legal information, while Twilio and RingCentral only access basic profile data (name and phone number) for sending and receiving messages.
5. Your Rights
   You have the following rights regarding your data:
   • Opt-Out: You can opt out of receiving our messages at any time by replying “STOP” to any of our communications or via our Contact Us page.
   • Data Access & Control: You may request access, updates, or deletion of your personal data at any time. Opt-in and opt-out processes are managed through Dynamics 365 Customer Insights, enabling you to control your preferences.
6. Data Security
   We take data security seriously. All information collected is protected using Microsoft’s security features, including encryption and access control, ensuring your sensitive information is safe.
7. Changes to This Privacy Policy
   We may update this Privacy Policy from time to time. Please check back periodically to review any updates. Continued use of our services constitutes acceptance of the revised Privacy Policy.
8. Contact Information
   For any questions regarding this privacy policy, or to exercise your data rights, please contact us at:
   
   Arandia Law Firm
   Phone: (212) 586-0500
   Email: info@arandialawfirm.com
9. Legal Compliance
   We comply with all applicable data privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This policy applies to clients residing in jurisdictions covered by these regulations. Disputes arising from this policy will be handled in accordance with the laws of the State of New York.
10. Disclaimer
    We make no guarantees about the accuracy of the content on our website. The information provided herein is for general informational purposes only and should not be construed as legal advice.