Arandia Law Firm Privacy Policy

Introduction

At Arandia Law Firm, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you interact with our services, including through SMS, phone calls, our website, and other communication methods.

1. Information We Collect

We may collect the following types of information from you:

a) Profile Information: Name, phone number, email address, address, and date of birth.
b)Sensitive Data: Legal information related to immigration or criminal cases, such as arrest or deportation history, past case details, and information about how you entered the United States.
c) Tracking and Cookies: We use Google Analytics and similar technologies to track visitor interactions on our website. Cookies may be used to improve user experience and analyze website performance.

2. How We Use Your Information

The data we collect is used for the following purposes:

a) Communication: To send appointment reminders, legal updates, and other notifications.
b) Service Improvement: To enhance our customer service and legal offerings.
c) Legal and Compliance: To verify case types, determine if we can offer services, and comply with legal regulations.
d) Case Assessment: To assess if legal protections apply to you under relevant laws.

3. Call Recording Policy

As part of our commitment to quality service, Arandia Law Firm records certain phone calls for the following purposes:

a) Case Management: To accurately summarize case details by revisiting discussions and capturing key information.
b) Dispute Resolution: Recordings provide a reference in case of any disagreement about what was communicated, ensuring clarity in our interactions.
c) Fee Transparency: To ensure there is no misunderstanding, we use recordings to remind clients of all communicated fees, including our legal fees, USCIS fees, and third-party costs.
d) Legal Protection: Recordings serve as a safeguard to document advice and warnings provided to clients, ensuring compliance with legal and professional standards.
e) Training and Quality Assurance: We review call recordings internally to train staff and enhance the quality of our services.

4. Data Sharing Practices

a) No Third-Party Sharing: We do not share your personal information with third parties unless required by law.
b) Third-Party Service Providers: We work with trusted providers such as Microsoft (for CRM services using Dynamics 365), Twilio and RingCentral (for messaging). Microsoft handles sensitive legal information, while Twilio and RingCentral only access basic profile data (name and phone number) for sending and receiving messages.

5. Your Rights

You have the following rights regarding your data:

a) Opt-Out: You can opt out of receiving our messages at any time by replying STOP to any of our communications.
b) Data Access & Control: You may request access, updates, or deletion of your personal data at any time. Opt-in and opt-out processes are managed through Dynamics 365 Customer Insights, enabling you to control your preferences.

6. Data Security

We take data security seriously. All information collected is protected using Microsoft’s security features, including encryption and access control, ensuring your sensitive information is safe.

7. Contact Information

For any questions regarding this privacy policy, or to exercise your data rights, please contact us at:
Phone: (212) 586-0500
Email: info@arandialawfirm.com

8. Legal Compliance

We comply with all applicable data privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This policy applies to clients residing in jurisdiction covered by these regulations. Disputes arising from this policy will be handled in accordance with the laws of the State of New York.